Terms and Conditions

Online Shopping Terms and Conditions

  • General Conditions of Use of the Website

    The present general conditions of use of the website establish the terms and contractual conditions for the permitted use of the website, whose responsible entity is the company that owns the registered domain ZONPHARMA®.

    These contractual terms and conditions regulate the access and use that the entity holding the registered domain ZONPHARMA® puts and makes available free of charge to its customers and users.

    Access to the website implies acceptance of the contractual terms and conditions governing the purchase and ordering of products by customers and users, without any reservations.

    The use of the website, as well as the request for information or the issuing of an order, presupposes the acceptance of these conditions.

  • Use of the Website

    The user undertakes to use the website, services and content in a diligent, correct and lawful manner and, in particular, undertakes to refrain from suppressing, evading or manipulating "copyright" and other data identifying the rights of holders incorporated in the contents, as well as the technical protection devices, or any information mechanisms that may contain the contents.
  • Responsibility for 'Links'

    The entity responsible for creating the website declines any responsibility for the services and / or information provided on other pages linked to this website.

    ZONPHARMA® does not control or exercise any type of supervision when it includes the link of the same pages.

    Visitors to the pages are advised to act with caution and to consult any general conditions that are exposed on the Web pages.

  • Exclusion of Liability

    ZONPHARMA® is not responsible for the use of content or information generated or published by third parties.

    ZONPHARMA® is not responsible for any losses or losses that may be caused to the user or visitor by an eventual break in the service, nor is it responsible for the problems arising from the lack of interactivity between users or visitors in these situations.

    ZONPHARMA® is not responsible for the administration or incorrect use of products purchased from the online store.

    It is up to the customer and user to check the products received through the online purchase process before opening the respective packaging.

    Subject to checking the condition of the product upon delivery.

  • Conditions for Purchasing ZONPHARMA®

    The present conditions of purchase of products regulate the use of the online store of the website http://www.zonpharma.com

    ZONPHARMA® reserves the right, at all times, unilaterally, to change or modify the prices of products and services promoted from its website.

    In order to guarantee to the user, with certainty and security, the sales prices of the promoted products, ZONPHARMA® guarantees that the price charged will be the price advertised at the time of formalizing the order.

    To place an order, it is necessary for the user to connect to the http://www.zonpharma.com portal, register as a User, fill in the electronic form that may appear at any time. To do this, you must follow the filling instructions on the form.

    The data recorded by ZONPHARMA® is proof of the transactions entered into between ZONPHARMA and its customers and users.

    Once a commercial transaction has been carried out, ZONPHARMA® files the electronic document that titles and formalizes the purchase and sale contract between the parties.

    ZONPHARMA® uses an automatic order processing and invoicing system, so the data presented in these documents are the sole responsibility of the user.

    All products sold by ZONPHARMA® are intended exclusively for own consumption and not for resale or sale to third parties.

    The sales prices established in this virtual store are valid only for the day they are announced, remaining in effect for the customer and user who orders on the same date, even if they receive the order at a later date.

    All articles presented on the website are subject to availability of stock, at the time the item is paid for by the customer and user.

    The prices established, except for a typo or stock break, include VAT at the current legal rate, being only valid for the day on which they are announced.

    Prices and specifications are subject to change without notice.

    For products in campaign and / or promotion, the cartons of the products may be subject to removal of the respective codes (CNP and / or EAN).

  • User registration

    To access the products that are promoted through the ZONPHARMA® website, each customer and user is required to register as a Registered User.

    To complete this registration, an email will be sent to the email address specified by the user, under which confirmation of registration may be requested.

    If applicable, only after this confirmation will ZONPHARMA® confirm the customer and user as a Registered User.

    The Registered User can access, at any time, the information provided, assisting him with the right to modify or cancel his registration, which he can do through an email to Ajuda@zonpharma.com.

    The data "username" and "password" are personal and non-transferable data and, therefore, the Registered User undertakes not to disclose this information, nor to give its use to third parties or third parties.

    If ZONPHARMA® detects a fraudulent use of the "username" or "password", it reserves the right to cancel access to the account.

    To register, the user must fill in all the fields on the Form; once registered, the Registered User will access "My Account" by entering his "username" and "password".

    The information or personal data entered in each of the fields on the Form must be accurate, precise and true. The user undertakes to keep updated the information contained in "My Account".

    ZONPHARMA® is not responsible for the accuracy of the information provided by users.

    Users guarantee and respond, in any case, for the veracity, accuracy and authenticity of the personal data entered.

    Each account is personal, unique and non-transferable, and the possibility for a Registered User to have more than one active account is expressly prohibited. If ZONPHARMA® detects accounts that contain similar or related data to a single Registered User, it reserves the right to cancel the user's access to all or some of the accounts.
    The Registered User is responsible for all operations carried out in "My Account", whose access is restricted, as the "username" and "password" are only available to the user.

    The Registered User undertakes to inform ZONPHARMA® immediately of any unauthorized use of "My Account", as well as of unauthorized access to his account, which he must do by sending an email to Ajuda@zonpharma.com.

    The sale, the assignment of the contractual position or the transfer of the account, under any title, is expressly prohibited.

    ZONPHARMA® reserves the right to suspend or refuse, temporarily or permanently, the registration request, as well as reserves the right to cancel a previously accepted registration, without the need to communicate or justify the reasons for its decision and without this may entail any liability.

  • Buying process

    To make a purchase at http://www.zonpharma.com, the following process must be respected and followed:

    1º - Select the products you want to purchase from those offered by ZONPHARMA® on its website.

    2º Once you have selected the product (s) you want to buy, you must click on the "add to cart" button, and the product (s) will be incorporated in your shopping cart. You can, if you wish, add more products to your shopping cart.

    3rd - Once the product selection is complete, a summary will appear that will identify the selected articles. At this stage you must indicate the area where you will be sent in order to obtain the price of the shipping costs. To complete your order, click on the "Confirm" button.

    4th - To complete the process you must identify yourself with your user account data or complete the registration form if you are not yet registered.

    5 - Finally, you must select the payment system for your order from those proposed by ZONPHARMA® on its website. Some payment methods such as PAYPAL and Multibando are managed by the company that owns these payment methods, so ZONPHARMA® declines any type of responsibility for problems arising from the use of these payment systems or platforms outside the ZONPHARMA® sites.

    6th - Once the ordering process at ZONPHARMA® is complete, an email will be sent to you containing all the details of your order. If you do not receive this email within 24 hours or if you find an error in the data entered in your order, please contact us using the following means:

    Telephone contact: +351 968 672 865

    Email: ajuda@zonpharma.com

  • Changes and Updates

    Due to the importance that ZONPHARMA® gives to the protection and safety of its customers and users, the Contractual Terms and Conditions and the Privacy Policy may be modified at any time by ZONPHARMA®, and these changes must be notified to customers and users.

    The Contractual Terms and Conditions are mandatory and binding.

    If the user does not agree with the modifications made, he must refrain from using the portal and from contracting the contents, products and services of the site.

    ZONPHARMA® reserves the right to reject any registration request or to cancel a previously accepted registration, without being obliged to communicate or justify the reasons for its decision and without this implying any right to compensation or compensation, under any circumstances. title.

  • Legislation and Jurisdiction

    In everything that is omitted, this contract is governed by the provisions of Portuguese law.

    Any dispute arising from this contract may be resolved using arbitration, in accordance with its own rules.

    If there is no agreement between the parties regarding the use of arbitration, the Portuguese Courts will be competent to settle any question or disagreement that may arise regarding the contents, activities and products contracted by the Registered User on the ZONPHARMA® website, with the Judicial Court of Porto Este - Amarante, with express waiver of any other jurisdiction.

  • Payments

    ZONPHARMA® offers customers and users the following different payment methods, among others:

    Payment methods may be subject to fees as they are external services charged by the entities providing the respective services (eg MBway, Paypal, ... etc)


    ZONPHARMA® facilitates the payment of the order through the ATM network - ATMs. Through this form of payment, you can conveniently pay for your orders as you pay for water, electricity or recharge your mobile phone.

    It is sufficient, for this purpose, to go to a ATM in the Multibanco network, or homebanking, or through a mobile phone. The time it takes to receive your payment order confirmation will not take more than 24 hours.

    Order processing starts immediately after your payment order.


    You can pay by bank transfer.

    To do so, go to an ATM in the ATM network - ATMs or homebanking and make the bank transfer, introducing the IBAN identified above, the amount of the total value of your order and mention the number of your order in the transfer description.

    The time it takes to receive your payment order confirmation can take between 48 and 72 hours.

    3. PAYMENT THROUGH PAYPAL ACCOUNT (1,50 € surcharge)

    ZONPHARMA® offers payments through PayPal® account (for users registered with PayPal®). After selecting this payment method, you will be redirected to a PayPal® supplier page where you can enter your account details, confirm your order and payment.

    The processing of your order starts immediately after your payment order.